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Sena Device Manager only recognizes one of my 10S dual pack

Chris Coltas

April 30, 2019 17:22

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I downloaded an installed the Sena Device Manager and updated the firmware on one of the two Sena 10S in my dual pack. I cannot get the second 10S device to be recognized by the Device Manager. I have closed and re-opened the program. rebooted the PC. It's not the USB cable because both USB cables work with the first 10S unit. I can repeatedly connect the one 10S unit and it is consistently recognized but the second unit fails to be recognized.

Is there something wrong with the second unit?

thank-you in advance for any help

Chris

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2 comments

• 0
  
  beans May 02, 2019 19:47

  Chris,

  Try hitting the reset switch in the back of the 10s unit. And make sure it is has some charge on the battery.

• -1
  
  Sena Marketing May 03, 2019 23:39

  Hi Chris. Please use the "Submit a Request" link at the top to contact our Customers Service department since you are having this issue with updating the firmware on your 10S. Thanks.