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Unable to update firmware on my SRL2

I need to update the firmware on my SRL2 Shoei system I have successfully updated my wife's but the USB will not communicate with my helmet system and my computer.

I cannot use the Sena utility on my phone it says I need latest firmware any ideas have you about this fault. Everything else appears to work fine.

Ps is there a reason our systems do not like to pair with my BMW gs 1250 dash you pair every thing then when you switch off the bike it will not automatically re-pair to each other.

Regards Paul Gibson

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