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20S EVO doesn't advance to next song

I have a 20SEVO. I listen to Pandora alot and when I want to skip a song I press in on the main button and rotate the dial per the instructions. It stopped working.

 

On possibly the 2nd or 3rd try it might work but often times, it thinks I'm trying to connect to someone with the message, "Intercom Fail".

I'm running the latest software.

Thanks for the help.

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