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Siri not working / cancels out right after starting

Tony Farkas
Tony Farkas
I have an iPhone XS and have been using Siri successfully with a variety of bluetooth headsets. Siri works fine with all other headsets and stand alone But I can't seem to get it to work with my newest bluetooth device - a SENA 50S. The 50S accepts voice commands via "Hey Sena", "Hey Siri" and "Hey Google". The "Hey Sena" commands work well. But when I say "Hey Siri" she starts up with two tones and then, before I can get another word out, immediately shuts down with two tones. I have reached out to Sena for assistance but I thought someone here may have already encountered this and have a solution.
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Comments

9 comments

Date Votes
  • Duncan
    Duncan

    I had the same issue. I repaired my phone and it seems to have fixed the issue. The 50S seems to have a lot of issues. I get a chronic "Intercom failed, try again later" message when I'm not even trying to access the intercom. I think Sena is having it's customers do their user acceptance testing. Not impressed

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  • Kevin Barrett
    Kevin Barrett

    Did you ever get this figured out?  Mine is doing the same thing....its a 50R.

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  • Duncan
    Duncan

    Yes I did. The helpdesk sent me this and it fixed the issue. You can find this instructions to dpo a fault and factory reset in the manual or online. Hope this works for you - 

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  • Bryan McNally
    Bryan McNally

    I figured out what was going on with my new Sena 50s. I was having the same problem - I would say "Hey Siri" and would get the 2 beeps for it coming on, then the two beeps for it going off. My helmet required the wire mic so I had changed it out. At first I thought it was the mic connection but when I took the whole thing apart I realized the unit itself (not the mounting bracket) was too tight against the helmet (HJC CL-17). I moved the mounting bracket down just a little bit and made sure the mic was secured properly. That seemed to help but then the problem started again. Then I realized what was really going on. I was not on my motorcycle and the phone was on the desk right in front of me. As soon as I moved the phone farther away and could speak just into the mic of the Sena unit it started working fine. So either it was the better mounting position or the proximity to the phone, but now it's working correctly. Good thing, because I was really close to sending it back!

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  • Walter Hudson
    Walter Hudson

    The reset thing did not work for me. I used the button mic and have a iPhone 12 Pro Max. Siri stills malfunctions most of the time. occasionally she will work properly, but only about 1 out of 10 times. This is not good enough, please fix this. Thanks

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  • Toni Poole
    Toni Poole

    I experience the same issue.  I performed the fault and factory reset, no joy.  Please fix!

     

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  • Brendan Byrne
    Brendan Byrne
    Edited

    I had this issue and almost solved with:

    • Factory reset sena
    • forget bluetooth on phone
    • switch off Siri on iphone (Settings>Siri & Search) slide off for Listen for and press side button.
    • reconnect bluetooth
    • Re-enable both Siri button and listen 

    Found that I can say "hey Siri" and it works. button still not working, just get the siri double beep...

    ------ UPDATE ---------

    So the next day, recharged Sena overnight. Then started turning settings on and off on the phone including: (final settings I use)
    Settings>Accessibility> Siri: 
    Type to Siri (off)
    Spoken Responses (When silent off)
    Always listen (Off)

    Settings>Siri & Search
    Listen for Hey Siri (On)
    Press side button for Siri (On) 
    Allow Siri when locked. (On)

    Not certain which of these makes a difference, but it works again for me now.

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  • Ed Taggart
    Ed Taggart

    I have the same problem.  I've done the factory reset, etc.  With no love.   Sena support has not been able to help.  I only bought the 50s due to the Siri support but it's been useless.

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  • Herb Chin
    Herb Chin

    I have a SRL-MESH and discovered that I must pause a second or two between saying "Hey Siri" and for example "Call John". There is no confirmation beep that Siri is listening but if I wait a second or two, Siri completes the command. If you look at your phone the Siri is listening swirl animation does take a second to appear and start listening for a command.

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