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Sena 10U - Neotec Integration - Can't update - Not recognized

After 2 years of ownership, this issue continues. Again unable to recognize the 10U for the software update. On macOS 10.15 and every year it's the same dance. Tried different cables, adapters, resets and nothing works. I guess I will have to try on my friends PC as I did last year, but this is really ridiculous. 1K for a helmet, 500$ on the Sena and always a pain... wow.

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