Firmware 2.2.1 broke Audio Multi Tasking
I have 2 M1 Evo that were purchased in 2023 and 1 R2 Evo purchased 2024 all three helmets were able to play music and have background navigation and other ride apps running at the same time and have the Mesh Intercom, which if communication was being conducted the music and other apps would lower the volume allowing you to hear the intercom communication. I recently updated to new firmware 2.2.1 on two of the helmets and now those helmets no longer allow to play music or any other app at the same time as the mesh intercom. In fact I was communicating a hazard situation via mesh intercom when a ride app I have running in the background started reporting stats and with out my knowledge turned off the Mesh Intercom and did not turn on until another rider came up to me and advised that my Mesh intercom was off.
I reached out to Sena Help desk and the Agents initial response was that these helmets do not work that way it's either you have bluetooth on or the mesh system but you can not have them running at the same time. The agent said only there Motorcycle helmets have the Multi Tasking Audio capability. I informed the agent that it only stopped working after the firmware updated and that the helmet running on the old firmware is still operating as that all users want. The agent responded that there were some units that were able to audio multi task but that was a glitch and should not have been able to multi tasks but it was fixed in the firmware update 2.2.1. I said it did not fix it broke an important feature. This update causes people to be in danger as it turns off the Mesh system without the riders knowledge and does not come back on. The agent offered no useful suggestions other than do not have both running at the same time, which is not seamless communication as the company reports in product descriptions. I asked to speak to a supervisor and was denied and was told to post on the community as sometime the bosses read comments. Just really instills confidence in a communication company. Not happy. This needs to be addressed. Interesting in hearing if other's had same problems.
-
msh206 , Hi do you have the old 2.0.7 firmware for R2 Evo....If yes, please can you share it ? With downgrade to that fw version you will have mesh/music
Thanks
0 -
I obtained the files from tech support above. They have to send you a file that will allow the roll back and then the old version of firm ware. If you used a computer to do updates look in your downloads. But they would still need to allow the roll back. Just be persistent
0 -
msh206 Thanks for reply ....Can you share the file for R2 Evo ? I have the Sena Download Manager, which permit the downgrade, just missing the file for R2 Evo the V2.0.7
Till now i requested the file from the support, without luck. . the R2 EVO file is something like : R2-EVO-v2.0.7.img
Maybe you can send to my email : banyarem@gmail.comThanks
0
Please sign in to leave a comment.
Comments
3 comments