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Customer service

Johnny Vibert

August 19, 2021 02:07

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I bought a SENA 10C EVO earlier this year. It has stopped working after less than a dozen use. It won't open and it won't charge!

I have contacted SENA’s technical support and exchanged several emails with them over the last 3 weeks with no resolution (Fix or Exchange) so far or explanation for the slow progress.

I consider myself a valuable customer after having purchased several SENA products over the past 10 years (2x SENA 10S, 2x SENA 20S and 1x SRL for my Neotech 2 helmet) and was pleased with the products. Sadly, my experience with the 10C EVO has not been good and their Technical Support has not been helpful at all.

My conclusion is that the 10C EVO is not reliable and SENA is not interested in their customer’s satisfaction.

Has anyone else had bad experience with the 10C EVO and/or SENA’s customer service?

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3 comments

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  Johnny Vibert September 09, 2021 20:16

  I finally received the replacement 10C EVO today… Thanks to SENA for resolving my issue immediately after I publicly shared my bad Technical Support and Customer Service experience on their Facebook page. Needless to say, I find it a shame that I had to publicly share my experience in order to obtain satisfaction! I am hopeful that SENA will take note of my difficult experience with their Technical Support and improve Customer Service in the future! Thanks again to Leo (and others at SENA) for taking the time to understand my situation with the broken 10C EVO and send me a replacement! 

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  Kym Moulds October 06, 2021 06:11

  I totally agree with you.  Like you hI am a very long time SENA customer and I have noticed since they outsourced their customer support their quality in service dropped dramatically.

   

  It is a shame because they make a great product but if their customer service is going to continue to be as poor as it is then then next lot of coms systems I purchase for my trike tour business will be one of their competitors. and it will be good bye and good ridence SENA.

   

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  Dean Jackson February 19, 2022 07:44

  I am experiencing a lack of response since the initial contact. Very frustrating the appointed service agent appears to have gone AWOL. No response despite me making numerous submissions asking what is the next actions
  Seeing that Facebook posting may prompt a response, that appears they way I will proceed.

  Thanks for the information.