Lack of response from customer service

Dean Jackson

February 19, 2022 06:35

After being allocated a request number and a customer service person making contact I was hoping for a quick resolution to the issue but now the agent (#006) seems to have gone AWOL. There has been no response from Sena for 9days following giving answers to the initial questions on the 50R issue.
Is this the normal way Sena deal with their end user customers ? Have other users experienced the same ??

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  Cycleparadise

  February 22, 2022 12:45

  Hey Dean,

   

  I can't say I've had the same experience. The rep I have been dealing with got back to me within the next business day.

  
  I sure hope they become responsive and take are of you!

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  jerry seryu

  January 24, 2024 18:53 Edited

  Experiencing a lack of response from customer service can be frustrating , and when coupled with digital marketing services in Albany, NY, it adds an extra layer of concern. 

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