MESH Stoped working and not uble to upgrade framework.

kishan meena

July 05, 2022 07:56

We three friends were on a long ride and on the 2nd day my SENA 30K stopped connecting to MESH Intercom and at the end of the day we had to connect via bluetooth.

 

Now I am trying to update my sena framework from 3.0.1 to 3.2.1 I am getting the following error when it reaches 20% " Failed to update firmware. Cannot get status[7]".

 

Now same error is coming to my one of my friend too. Is it a sofware issue and because of it 2 out of 3 our SENA are not able to update and not able to connect via MESH  ?

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  josh barricklow

  July 07, 2022 23:46

  exact same thing happened to 2 out of 4 of my Sena 30ks!  need some sort of help.  the headsets charge fine, turn on, and bluetooth and intercom work - mesh completely not working and unable to update.  we only use MESH so that makes both headsets unusable to me. 

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  Leland Parkinson

  July 12, 2022 22:07

  Same thing to me as well. Right after I tried updating my 30k reaches 20% failed  cannot get status {6} then when I try to restore it reaches 20% and says cannot get status {7} mesh comes on but not open mesh and also the radio is not working now . 

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  Leland Parkinson

  July 12, 2022 22:11

  However my wife's 30k updated fine. No issues.

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  Sylvain Bertthelot

  July 12, 2022 23:22

  Same problem here to stop at 20% with cannot get status. This is my second 30k

   

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  Marshall Gardner

  July 13, 2022 05:00

  I have the same problem, basket random  hope some one can explan more detail. 
  
  

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  Tann Tanawut

  July 19, 2022 14:33

  I have the same issue on my 30K. Anyone solved this issue? Please advise. Thanks.

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  Andi

  July 28, 2022 21:46

  Same problem. I have 6 of them and 4 of them are working fine but 2 can't connect to Mesh. I noticed when you turn on Mesh on those two it doesn't say the complete prompt message as it does on the other 4 that work fine.
  The two versions of prompt message are:
  - "Mesh Intercom On. Open Mesh. Channel 1." (on the ones that work fine).
  - "Mesh Intercom On." (on the ones that don't connect to Mesh).
  
  I believe that has something to do with the problem, as well as not being able to update the firmware and stopping at 20% saying Cannot get status (7).
  The thing is I can't find anywhere online how to get them back to hearing the complete prompt message when turning on Mesh.
  
  SENA Help Desk, please read this and give us all a solution.

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  kishan meena

  July 29, 2022 10:36

  Andi, Can you please check and tell me if the 2 SENA's are bit older then the 4 which are working. Someone told that it's SENA's software issue which hit early manufactured SENAs. Something like this happned with us too, 2 of 3 are not working but 1 got updated and it was 9 months new then other 2 SENA 30K.

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