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unable to download firmware- Mac OS 12.4

I am unable to download the updated firmware for my 10U for Shoei Neotec. My operating system is macOS Monterey v12.4. The Device Manager screen downloaded, but appears to be inactive- unable to get the Device Recognition function to work. My original USB cable works fine for charging the battery. I have to use an aftermarket hub to connect the Sena and my computer- hub is operating properly.

Any ideas on what the next step might be- other than sending this device to the trash?

 

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