Brian
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Recent activity by Brian-
Check to see if you can update via computer and USB cord that works for data (not just charging) if the computer does not recognize that you have plugged in a USB device, then the port may be bad.
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I called but they just redirected me to the warranty support form on the web page
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To bring closure to this thread, I wanted to post the final resolution. It was a hardware problem and Sena replaced the 50S unit. I needed a copy of my receipt (<2yrs old) and had to pay the shipp...