SRL 3 voice commands not working

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7 comentarios

  • Comentario oficial
    Alex - Sena Support
    Alex - Sena Support

    This might need further investigation. I want to confirm the commands you are using start with "Hey, Sena..." for Sena and "Hey, Google..." or "Hey, Siri..." for your smartphone.

    It's possible that you won't receive a notification that the voice assistant on your phone is activated, or there might be a setting on your phone that's preventing the voice activation. For example, on an iPhone, there's a setting that prevents Siri from being activated if the phone is face down, in your pocket, or the screen is off.

    If your voice activation involves your phone, I recommend testing it with the phone on and not in standby (screen off).

    in regards to iPhone settings, you can enable the facedown feature like this

    To enable the "Always Listen for 'Hey Siri'" feature on your iPhone:

    • Go to your iPhone's settings.
    • In the search bar, type in "Siri."
    • Tap on "Accessibility."
    • Toggle on the switch for "Always Listen for 'Hey Siri.'"

    This will allow Siri to respond even when your phone's face is down or in your pocket.

    if you have an android that will unfortunately have to be researched on your own, due to android devices being unique to each phone manufacture. 

  • Nikolay Raychinov
    Nikolay Raychinov

    They don't work on mine either, in fact, out of 100 attempts, you can turn on the radio, for example, and then nothing more. Siri and Google work 99.9% of the time.
    I took it to the store where I bought it and they couldn't get it to accept commands. When communicating with the manufacturer, it just sends manuals, which is absurd.
    This is my first SENA and it will probably be my last, I am very disappointed...

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  • Francois Pietra
    Francois Pietra

    same problem: voice commands have disappeared on SRL3 since the 1.2 update, whereas the "hey siri" command works perfectly. i bought the device only 2 weeks ago; i've reset it without success.

    François 

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  • lcmccaul
    lcmccaul

    Hi Alex ,thanks for replying.
    I have tried with my iPhone and it works fine on my Caberg system,and likewise Siri on my new bday present Shoei neotec 3.
    But no Hey Sena (said as Arton sena not John cena)doesn’t work.
    I did take it back to the shop for a replacement (which they gave)and they said it is a voice learning system,and will take a few goes to get used to my voice !???
    They also did say what do people expect and maybe a Cardo brick would be better ,which is a strange comment ,also that I cannot get a refund (consumer act will sort that)
    like the other peeps are saying,is it a problem with the update?
    Look forward to you Reply.

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  • lcmccaul
    lcmccaul

    I’m not in the position to check anything at the moment ,so Alex put your ideas out to the others that have bought into this system please.

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  • Rand
    Rand

    I have had this same problem with the current unit I own, the SRL Mesh, and the previous unit I owned ,the 50S. At least the 50S would occasionally recognize word commands. This new one does not at all. i like the Mesh feature but these are certainly NOT hands free.

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  • Paul Russell
    Paul Russell

    Same problem as everyone, purchased a new neotech3 at a rediculous price and even more with the SRL-3, I can't get hey Google to work, or hey sena to work, so frustrating but I shouldn't be supprised as I has a 50c and that doesn't work either, although that unit did get sent back to Sena, they said it all work fine.
    So not quite sure what Sena class as no faults.
    The SRL3 doesn't even allow me to listen music with out it jumping, freezing, stopping, starting. Frustrating is an understatement. All the updates have been carried out. I have also tried using it with the phone on and unlocked still no joy.

    I use Android so do give me apple ios instructions. 

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