50R stuck on v1.3.1
When I try to update my 50R using the device manager, it doesn't find the latest firmware upgrade (2.6 as stated here: https://www.sena.com/stories/notice/sena-releases-firmware-updates-for-the-50s-2/). Trying to update over wifi also didn't help.
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Commentaire officiel
Hello,
If your 50R does not have the listed SP chipset shown in the firmware updates, it will not receive further updates. Version 1.3.1 is the final firmware for SP75, as there are no remaining notable bugs for that chipset.
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I don't have a clue what chipset my 50r is on, and I don't really care to be honest. Can I get a device with the right chipset? I've payed +€300 for this device and excluding it from regular features after just a few years, doesn't seem fair/legal.
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Any response? The support phone number is unreachable and the contact form is straight dogshit, it can't even be submitted because the form validation logic is broken.
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Having the same issue here…
I didn't even know that the 50r had two different chipsets.
To my knowledge Mesh 2.0 and 3.0 don't work together, so you basically would have
to buy a new device to get Mesh 3.0, because everyone else can update and will use
the incompatible Mesh 3.0 from now on.
I think users can still deactivate their Mesh 3.0 in the app, but who will do that lol1 -
To resolve this, users should check for official firmware updates from the manufacturer, attempt a manual update if possible, or reset the device to factory settings. If the issue persists, reaching out to customer support or checking baniyas square station user forums for similar cases might provide further solutions.
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What? This feels totally unrelated and does not answer the core issue at all
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Warum kann man dem Kunden das nicht sagen und vorweg das auf den Karton bzw. in die Beschreibung schreiben, damit man weiß was man da kaufen tut 😉
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Es müsste viele Betroffene geben. ... merken die das nicht 😁
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Gibt es was neues??
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Can you elaborate a bit further, why the 50r-01 won't get any updates but the 30k does?
It doesn't really make sense, that a much cheaper device will get updates, while users who bought
the 50r recently and didn't even know they had bought the 50r-01 version are left out to dry.0
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