Using Mesh & Music not working together

Craig Lumbra

11 marzo 2026 16:52

I can play Spotify thru my R2X but as soon as I turn on the Mesh my music stops. Have researched to the point where I thought just asking here might be easier. I read that they should play well together but in my case the music stops when the mesh is on. When mesh is shut off music restarts. What am I doing wrong?

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  Support Agent LK

  12 marzo 2026 18:49

  Hi Craig,

  You aren't doing anything wrong.  Much as I hate to say it, the current lineup of Sena bicycle helmets do not support audio multitasking.  They did in the past, but the feature was removed due to the exposed mic picking up wind noise while music is playing and causing crackling sounds and distortion.  There was no acceptable solution to be found, as much as we would have liked to.

  Sorry I can't give you better news!

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  Latishie Wodetzki

  6 aprile 2026 00:53

  Can we restore to an older version of software

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  Support Agent LK

  6 aprile 2026 19:46

  No, unfortunately.  At this point in time, Sena does not allow device firmware to be downgraded.

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  Christine W

  7 giugno 2026 19:51

  This also just happened to us. The whole reason we bought these specific helmets was so we could hear music and communicate at the same time. Is Sena offering refunds now that the helmets aren’t doing what we were told they would do?

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