1. To restore the SMH10 to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.
2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.
3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying “Canceled”.
Doesn't work if fails update at 90%. Unit won't turn on, so you can't get to this point. Tried the paperclip reset, no change.
Same.....stuck at 90%....and impossible to start over again
Yep, me too, stuck at 90% and impossible to start over. I now have a SMH10 that cant be turned on WTF!!!
This unit is JUNK!! I'm going to return it on general pricipal. Doesn't even work out of the box and impossible to update. GARBAGE product!