Fix for Windows 10
The most common cause for Sena devices not connecting to the Sena Device Manager on Windows 10 devices is due to driver signature enforcement restrictions. To fix that, please follow these steps to disable driver signature enforcement on your windows 10 machine.
Disable Driver Signature Enforcement
- Click on Start
- Click on Settings
- Click on Update & Security
- Click on Recovery
- Find it where it says “Advanced Startup” and click Restart Now
Once the computer restarts, please do the following:
- Click Troubleshoot
- Click Advanced options
- Click Startup Settings - note that this option may be hidden and you may have to click “more options”
- Click Restart
- Once you get the following screen, press the number 7 on your keyboard to Disable driver signature enforcement
Once you go through the steps above stop here and try opening your Sena Device Manager and connecting your device to it. If you still have issues connecting, please try the following:
Update Windows
Follow the instructions on this link to make sure your Windows 10 is up to date. If you are using a different version of Windows, you may do a Google search on “How to check for updates on my Window <insert your version>”
Click this link: https://support.microsoft.com/en-us/help/4027667/windows-10-update
Uninstall the Sena Device Manager
- On the bottom left of your taskbar type Add or remove programs
- Scroll down until you see “Sena Bluetooth Device Manager” and click on it.
- Click on Uninstall and follow the instructions to complete the process
Disable Driver Signature Enforcement
- Click on Start
- Click on Settings
- Click on Update & Security
- Click on Recovery
- Find it where it says “Advanced Startup” and click Restart Now
Once the computer restarts, please do the following:
- Click Troubleshoot
- Click Advanced options
- Click Startup Settings - note that this option may be hidden and you may have to click “more options”
- Click Restart
- Once you get the following screen, press the number 7 on your keyboard to Disable driver signature enforcement
Reinstall the Sena Device Manager
- Once you’ve booted your computer back up, click the following link and download the Sena Device Manager: https://www.sena.com/support/software (choose either the 32 or the 64-bit version, whichever matches your computer version. Visit this site if you need help finding out: https://support.microsoft.com/en-us/help/15056/windows-32-64-bit-faq)
- Click on the downloaded file and follow the instructions to install the software.
- Once installed, open the software and connect your device to the computer with the cable that has been provided to you, and carefully follow the instructions to update your firmware.
Additional Steps
There is a possibility that your device may not be connecting to the Device Manager because it's defective. To verify that, please do the following:
- Try using different USB cords
- Try using different USB ports on your computer
- Try using different computers (if available)
If you believe your device is defective, please click here to submit a support ticket and describe in detail what you've experienced with your device.
PS. If you need to/prefer to open this article on your mobile device, please scan this QR code.
Comments
7 comments
Hi! I'm having troubles updating the Firmware on my devices.
The Device Manager recognizes my device, it starts updating but when it gets to 20% it stops and the message reads:
Failed to update firmware. Cannot get status[7]
What can I do?
SENA updater freezes at 72%.
Same problem
Hello... help me understand why I would disable a Windows security feature. What about Sena's device signature is invalid?
Terrible drivers, havent found any way to get it to work in Win 10.
Have tried disabling Driver signing without any difference. (Device descriptor Request failed)
why is this not resolved yet. Get your drivers signed off by microsoft.
Even the download link on this page doesn't work...
I've been working on this for hours, got 'help' from a Sena helpdesk guy who told me to do exactly what is described here. Since I'm clearly not the only person who is experiencing this problem, I'm starting to think that Sena purposefully decided to not update the Device Manager to work properly. I'm almost sure that they just want us all to buy newer devices.
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