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Fix for Mac OS Catalina(10.15) and above

Pablo Motta
Pablo Motta
Updated

The most common problem when a Sena device can't connect to the Sena Device Manager on a Mac OS Catalina and above is because Input Monitoring has failed to be enabled during installation. Please do the following to enable input monitoring:

  1. Click the Apple logo on the top left.
  2. Click System Preferences 
  3. Click Security & Privacy
  4. Click the Privacy tab on the top right
  5. Scroll down the list on the left side and select Input Monitoring 
  6. Unlock your computer by clicking the lock icon on the bottom left
  7. Once unlocked check the check-box beside the Sena Device ManagerScreen_Shot_2021-04-22_at_2.13.45_PM.png
  8. If you don't see the Sena Device Manager click the plus button underneath the check-box list
  9. On the left side options, select Applications, look for the Sena Device Manager and click open. Screen_Shot_2021-04-22_at_2.14.13_PM.png
  10. Once on the next screen, make sure the Sena Device Manager check box is checked. 

Once you've followed these steps, please try connecting your device to your computer with the included USB cable, open the Device Manager and follow the steps to connect your headset. 

 

If you still have issues connecting your device, please try the following: 

 

Update The Mac OS

  1. Click Apple logo (top left)
  2. Click System Preferences
  3. Click Software Update
  4. Follow the prompts to update your Mac OS if you’re notified there is an update available.

 

Delete the Sena Device Manager

  1. Delete the current version of the Sena Device Manager by:
  2. Clicking on Finder
  3. Click on “Applications”
  4. Find the Sena Device manager
  5. Right-click (same as two-finger click on the Trackpad)
  6. Click on “Move to Trash”

 

Reinstall the Sena Device Manager

  • Click on the following link to download the new version of the Sena Device Manager: https://www.sena.com/support/software
  • Once the download is finished, click on it to install.
  • Once you've reinstalled the Device Manager, follow the steps above once again to verify Input Monitoring is selected for your Device Manager. 

 

Additional Steps

There is a possibility that your device may not be connecting to the Device Manager because it's defective. To verify that, please do the following: 

  1. Try using different USB cords
  2. Try using different USB ports on your computer
  3. Try using different computers (if available)

If you believe your device is defective, please click here to submit a support ticket and describe in detail what you've experienced with your device. 

 

PS. If you need to/prefer to open this article on your mobile device, please scan this QR code.

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Comments

2 comments

Date Votes
  • Gunnar
    Gunnar
    Edited

    This did not help on Sonoma (14.5). The macOS App still cannot open USB. I am using the original USB-A > USB-C included with the helmet.

    0
  • james hardy
    james hardy

    The same as Gunnar above. It cannot connect. Why is the software so useless on this device. Even the turn on and pair procedure is not as the manual. What actually happens is you have to hold the centre button down EVEN THOUGH the headset says 'intercom pairing'  and then wait for the 'phone pairing' prompt. This has been the case for 2 YEARS now!  how come there is no proper release certification with your company?

    EVERYTHING should be checked before release!

    very very poor show :((  

    0

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