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SENA 20s EVO VOICE COMMAND ISSUE

Purchased a new 20s evo and i happen to run into several problems with this unit. The mic sensitivity is worst. Sena voice command is not able to catch my commands and process. Would accept it once in ten. Even after pressing the ambient button the unit wont listen.

Secondly the callers complain of not hearing my voice over the attached boom mic. I literally have to shout while i ride even at a speed of 20km/hr.

Anyone else facing this issue?

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