Sound quality AFTER latest firmware is HORRIBLE

Comments

10 comments

  • Ken Kimari
    Ken Kimari

    Did you do a factory reset after firmware upgrade?  I find that tends to fix a lot of problems that crop up - especially audio issues.

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  • harry hansen
    harry hansen

    I didn't... I will try that. If I do a factory reset, the firmware stays intact, right?

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  • Ken Kimari
    Ken Kimari

    That is correct.

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  • harry hansen
    harry hansen

    I did as instructed (factory reset) the sound is still incredibly bad (sounds like its coming through a telephone effect). Again, the sound was beautiful BEFORE I did the firmware update. Directly after the update the sounds is like Im listening through a telephone.

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  • Ken Kimari
    Ken Kimari

    Did you also do a fault reset?

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  • Ken Kimari
    Ken Kimari

    Only other thing I could suggest is to go back and re-install the update.  Something may have happened during that initial process. If you are still having problems suggest calling the sena help desk or placing a ticket in for repair.  They have been pretty responsive for me with problems.

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  • harry hansen
    harry hansen

    Thank you :)

     

    What is a Fault Reset?

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  • Ken Kimari
    Ken Kimari

    On the back of the unit is a little hole.  When the unit is on poke the end of a paperclip through the hole carefully.  You should feel a slight click and the unit will turn off and reset.

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  • Ken Kimari
    Ken Kimari

    One other thing to try.  On your iPhone, delete all pairings from your bluetooth list, then re-pair the device to your headset

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  • Brian Clay
    Brian Clay

    Just installed the 10C after upgrading from the SMH5.Terrible!! It's as if there is a master volume control and it's set a max. If that were the case, any slight volume adjustment will be extreme? When I make slight volume adjustments, it goes from low to blast in less than 1/8 turn on the wheel. I did install the firmware upgrade before using it the first time.

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