European Swap out to get the main unit with the latest Firmware update versions

Comments

10 comments

  • Marc Woo
    Marc Woo

    Sorry about delay in the program. We are facing problems to realize it right now and will come back soon with solution.

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  • Eddie Sheppard
    Eddie Sheppard

    Its now been over 2 months and still no answer on the European swap out - Do you intend to still do it - Or  have we brought Units not fit for purpose - No firmware updates are of any use to us

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  • Hj
    Hj

    Hi,

    I would also know what is situation with main unit European swap out.

    Than you.

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  • Marc Woo
    Marc Woo

    Thanks for your patience. We are supposed to announce it next week before the release of SMH10 v4.0 firmware. Basically, the program is to provide SMH10-M01 (main unit) at 99Euro to current users for a couple of months. 

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  • Sij9131
    Sij9131

    Please can you tell me how we go about getting a swap of our units - I have three smh10's and cannot upgrade the firmware - I live in the UK

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  • Foxile
    Foxile

    I'm in the same position, in the UK.

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  • David Atienza
    David Atienza

    I have a dual set and would like to upgrade.....Am also in the uk ......Is the exchange system operating over her yet.....If so with whom?

     

    Thanks

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  • Marc Woo
    Marc Woo

    @David, the exchange program is over. During the program, the retailers had offered the replacement unit. 

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  • David Atienza
    David Atienza

    This is not what I call good customer service.....A generic reply saying very little and giving no help what so ever. 

     I would have thought that us original customers who played a very important part in recommending the product to others and consequently the success of the product are treated in such a way!

    ........!

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  • Marc Woo
    Marc Woo

    @David, please undertand our position. It has been lasted for three months and it was over in April, and we have been trying our effort  to let the users know this program. We sent mass emails to the product registration users, and strongly encouraged retailers to let the people know this program. However, not all of them have been benefited from this offering. We really appreciate our existing users and that's the reason why we provide this replacement program. Please understand the current situation.

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