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20s sound volume

Using an iPhone 5s, and sena 20s, i cant get any sound volume from the phones map app unless i have music playing, then music goes lower and i can hear the turn instructions. When in standby, i.e. No music or fm playing the turn instructions ' volume is so low i cant understand it. If i max out the volume on sena the music or siri or voice command volume is way too high. I tried turning off aoudio multitasking using sena app but i dont think it is turning off as i still get a lowering of music volume and then turn instructions instead of a full music interruption. I also noted some issues with sound quality while toggle of audio boost. Brand new unit and latest firmware.

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