Cannot initiate a phone call while in Intercom group
My friend and I were testing the latest firmware release (A2DP profile for Phone 2 and GPS). Part of our testing included trying to make and receive phone phone calls while in an intercom communication. What we discovered was:
1. When in Intercom communication, neither of us could initiate a phone call. The Phone button did nothing.
2. When in intercom communication, we could both receive phone calls by clicking the Phone button.
3. When the Group Intercom was terminated, we were both able to initiate phone calls. The Phone button behaved normally.
Our conclusion is that being in Intercom disables the ability to initiate a phone call. That doesn't seem right. Shouldn't a user that happens to be in a group be able to make a phone call without breaking up the group? Phone calls are supposed to be the higher priority (just under ambient)
I'm asking for other users to please confirm our findings and let us know here. It takes at least two users in Intercom communication. Then try to initiate a phone call. Then, terminate the Intercom and try again.
Thank you.
-
Tried it also - same result, cannot make an outgoing call while connected to intercom. Personally, from a safety standpoint, I don't like to initiate calls while riding unless it is urgent so it is not a big deal for me but I can see others wanting that feature. I really can't remember if it could do it or not in the previous firmware updates.
0 -
I'm not sure about previous firmware releases either, Ken. Thanks for confirming this for me. I've put in a request to Sena. This is a feature that they advertise that we can do (without an intercom exception).
Although, I'd seldom use the feature, one application might be calling a hotel while still on the road. (running late and want to confirm arrival, making reservation, etc). In example: "Hey, everyone, I'm going to call the hotel and let them know we're definitely on our way but running late. Be back in a second." (Calling would be totally hands -free using SIRI).
It's for convenience, only . . . just like the ability to initiate a phone call at all (intercom or not).
Ken
0 -
Let me know what you find out
0 -
Definitely will. The request was actually submitted 6 days ago. Waiting for a response.
In the same request, I also asked about why I can only get stereo when connected to the Sena as a GPS and not as Phone 2. The two issues may be related. I'm anxious to hear what they say.
0 -
I received a reply from Sena this morning.
I replied that I am calling about my 20S and I hadn't done a reset; and to please help me with the understanding of Navigation App support (which I read in the User's Guids to mean when a smartphone is being used as a GPS unit and I'm not doing that).
Sena confirmed that in order to initiate a phone call, Intercom must be exited. That means that only the first (or the initiator ) or the last intercom friend) can exit Intercom communication without affecting everyone else's intercom operation. I think that if anyone else leaves a group to make a phone call, it splits the group into two groups. BUT, our experience was that any user in Intercom communication can accept a phone call. Don't know if that breaks up the group or not. I'm thinking "not".
Sena Technologies Inc.,
Art, Technical Support Department Team, Jan 22, 7:31 AM:Which Sena models do you own? It sounds like you have a 20s, correct?
When GPS instructions are directed, it should appear to be heard in the background.
After doing a firmware update, you'll need to do a FACTORY reset to start fresh over again.
If there is issues with functionality, try doing a FAULT reset.
I've attached an example of how to do it.If you have the 20s, did you enable "Audio Multitasking and Navigation App Support?"
Yes, if you are in group intercom, you will need to get out of that mode to do anything else for a function to work as what you have experienced already since this particular mode uses more bandwidth then the usual functions.
Thanks for choosing Sena.
Thanks and have a wonderful day!
Sena Technologies Inc. Support Team
0 -
Thanks Ken. I suspected as much with the phone call issue. Maybe one of these days when the technology advances they can add that feature.
I know you have to do a full factory reset every time you upgrade firmware and that instruction is buried in the online instructions for using the firmware manager. It would be nice to have a reminder to do the reset on the firmware manager itself once it successfully upgrades. I've noticed many of the problems folks have had after an upgrade was that they failed to do that.
0 -
Sena just sent a follow-up message regarding usage of the Phone button while in Group Intercom.
At least at this point the answer is no. Just tested it again and accessing Siri voice (using an iphone) will not work unless you terminate group intercom.
Also if you have group intercom on and you get a call and pick up using the phone button group intercom will terminate (no longer work), so you will have to reconnect to group intercom again.
However, you can do group intercom and listen to own music.
Music sharing only works between two people like two way intercom but not in a group intercom of any sort.If you continue to use Group Intercom setting with more than 4 headsets, don't forget to enable the Eight-way intercom too.
Instead of using the group intercom feature, try connecting to one another the other way (manual intercom linking) like in this video:
https://www.youtube.com/watch?v=QWQXexAJj6QIf you get a call, it appears the individual user can get a phone call still, pick it up, then when they hang up the intercom portal will come back on (remain activated).
Yes, Navigation App Support only works when Audio Multitasking is enabled, your smartphone’s GPS
application reduces in volume whenever there is an ongoing intercom
conversation. To listen to your smartphone’s GPS navigation clearly
without this volume reduction, enable Navigation App Support.Last year, we called and got telephone support when the four of us were sitting in my house (with helmets on our heads) trying to learn Group Intercom. The tech support guy at that time told us that Group Intercom simply automates the individual / manual intercom setup. That may not have been factual, considering the email I just received from Sena Tech Support. Individual linking may allow the Phone button to work.
I know that last year when I was using my little FM transmitter to broadcast my GPS to the Sena, I had to be careful to end Intercom before trying to make a phone call. So I think it's just one of the quirks of the units. Coming back from a phone call to the Intercom group was very difficult; as was turning the FM music back on (since the Phone button was disabled in Group Intercom).
Maybe they'll work on this in future releases.
0
Please sign in to leave a comment.
Comments
7 comments