SRL3 -- Sena Updater Error message on PC "device not recognized"

BMW_ K1600Rider

March 17, 2025 16:27 Edited

I have new SRL3 on my Shoei Neotec 3 helmet. Wanted to make sure I have latest firmware. Using the provide cable. the USB port on my PC (Windows 11) is good, I've checked with other USB devices. When I plug in the SRL3, the updater software doesn't recognize it. I've tried rebooting the PC. All my other USB devices work fine. Any suggestions? thx

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4 comments

robertkehl
March 20, 2025 15:25

I’ve had that happen to me several times. The app needs the USB cable to support data transfers and not just a charging USB cable. Try another USB cable that supports data transfers. Hope that helps.

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BMW_ K1600Rider
March 20, 2025 15:29

Yep. That was it. Needed to use a specific data/power cable and not the WiFi adapter capable.

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Stephen Ryan
March 24, 2025 08:34

Hold down the center button while plugging in the USB cable to force it into firmware update mode.

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Morten Pedersen
March 24, 2025 21:46

Note: Only 2.4 GHz network is supported.

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SRL3 -- Sena Updater Error message on PC "device not recognized"

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