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Failed to Recognize device Cannot open USB error on 20S EVO

I'm so frustrated. I have spent hours researching WHY this is happening. I am running Windows 10 on an HP laptop. I already called Sena, sent diagnostic logs and they say it's my USB cable....whatever! I'm using the one that came with the device. So, they send me a new one and I'm still getting the same error message. Please someone help! I've searched everywhere and tried everything. About ready to run this over w my car. 

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