Sena 20s + Pixel 2 xl making phone calls

Craig

August 22, 2020 15:41

Hello,

My Sena is on firmware 2.0.2, no other update is listed.

My phone is on Android 10 build number QQ3A.200805.001, no updates are available.

Previously I was able to tap the rear button and use voice commands to make calls, I could just say "call <insert name>" and it would work. I didn't do this often, but came in handy when needed. I do not know when this stopped working, so I can't even guess if it correlates with any update.

My current issue is making calls while the phone is locked and in my pocket. It seems to work if the phone is unlocked. I have the voice assistant enable to work on locked screen.

 

I tried turning off the Adaptive Battery setting as suggested here,https://community.sena.com/hc/en-us/community/posts/360062732231-Sena-20s-and-Pixel-4-XL-Android-10, but that made no change.

I tried with and without the Battery Save option on, both fail.

 

Does anyone know a fix for this or other settings to try?

Thanks!

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  Ken Kimari

  August 23, 2020 23:43

  If problem occurred after Sena update try deleting the pairing on the phone. Re-pair and the phone should pair with the current Sena update. That may give you back your functionality.

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  Craig

  August 24, 2020 11:59

  thanks Ken.

  I tried your suggestion, but it didn't seem to make any difference.

  It seems like my issue is with just one contact. I tested "call <contact name>" with several other contacts and it seems to work just fine.

  I have set this contact as a speed dial or i can use "call <phone number>".

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