Support Agent LK
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Activity overview
Latest activity by Support Agent LK-
Support Agent LK commented,
Official comment We do not have any announcements about a new version of an action camera headset at this time. Please keep an eye out on our social media channels and www.sena.com for any new product an...
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Support Agent LK commented,
The RT1 is a mesh-only headset, correct. It has bluetooth connectivity, but does not have the hardware for bluetooth intercom, where the universal intercom would work from. And as far as we know, ...
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Support Agent LK commented,
Hi Daniel, The Phantom series and Specter are both mesh-only helmets. So while they do have bluetooth connectivity, they do not have bluetooth intercom, which is where the universal intercom works...
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Support Agent LK commented,
It is a hardware issue, unfortunately. The bluetooth intercom requires a separate chip from bluetooth connectivity, which the Phantom does not have. So firmware updates couldn't help there.
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Support Agent LK commented,
Hi Martin! I'm assuming you mean the Sena Device Manager app for PC. If so, that would be the reason why it isn't being recognized. It needs to be done through the Sena Motorcycle App. Sena's ne...
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Support Agent LK commented,
Hi Dewald, I'm afraid that isn't going to work. The Phantom line of helmets is mesh-intercom only. It has bluetooth connectivity, but no bluetooth intercom. Therefore it doesn't have a universal...
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Support Agent LK commented,
See above!
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Support Agent LK commented,
Official comment User guide, section 10. While the hardware is made by Sena, it's a Schuberth product, so you won't find it on Sena's support pages, you have to go to Schuberth's site. But I went ahead and pulled...
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Support Agent LK commented,
Hi guys! It's something Sena is aware of already, and are working to correct. Sorry for the trouble, but that's an amazing catch either way!
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Support Agent LK commented,
Hi Marvin, I hate to say it, but you bought two helmets with different tech in them. There was a time you would have been correct, as all Sena used before was bluetooth. But since then, Mesh inte...