Support Agent LK

Support Agent LK

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Activity overview

Latest activity by Support Agent LK
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. General Discussion
    3. Mesh unit

    Unfortunately, the Bikom 20 does not have a music sharing feature. Sorry!  

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. 60S phone calls

    It's a known issue with the latest firmware update.  It will be corrected with the next firmware release, which should be out within a month!

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. 50C Battery broken?

    That's covered.  Go ahead and contact tech support, make sure you have a copy of your receipt/invoice. We can look the devices up by their serial number, but that only gives us the manufacturing da...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. Sean outrush R

     Hi Colton, Sounds like that's on the hardware side.  Unfortunately, with the Outrush R, the speakers can't be replaced without removing the foam liner, and that threatens the integrity of the helm...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. General Discussion
    3. Phantom connectivity

    My sincere apologies about that.  The Phantom series are one of the lines of helmets we produce that do not have the universal intercom feature, as it doesn't have bluetooth intercom, only bluetoot...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. General Discussion
    3. Phantom connectivity

    Hello gentleman, The helmets can be connected, just not via Mesh.  Cardo and Sena both use proprietary mesh systems which are not compatible with each other.  You'll need to use the universal inter...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. RC4 “Remote Control Disconnected"

    Hi David, Have you tried a factory reset of the RC4?  That may correct the connection issues.  It's possible you may need to delete the pairing from the C4 as well, if that can be done.  

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. 50s stuck at v1.51

    Hi David, There are two versions of the 50S.  The original, and a revised model that was put into production later.  You have the original version, with a different firmware then the newer one.  Yo...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. Sena C30 mesh connect to SRL failure

     Which version of the SRL do you have?  There are a few of them, and it will depend on which model you have. Contact technical support at Sena, they can help: https://www.sena.com/en-us/support/tic...

    View comment Support Agent LK 0 votes
  • Support Agent LK

    Support Agent LK commented,

    1. Community
    2. Tips & Troubleshooting
    3. Sena SRL 3 quiet left speaker

    Seems like there may be an issue with some of the connecting wires.  Contact Sena's support team and they'll help you arrange for an exchange.https://www.sena.com/en-us/support/ticket/

    View comment Support Agent LK 0 votes