Support Agent LK
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Recent activity by Support Agent LK-
Hi Bruno, Really sorry to hear you're having trouble with the device. I can completely understand your frustration, but the problem is that Sena isn't the one who built or control firmware updates...
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Hi Vaughn, Sorry to hear the dealer gave you bad information. Best thing to do would be take it back to them and get a helmet you know is compatible with it, and test it out immediately! Unfortuna...
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Official comment Sena also has an app specifically for the 30K. Give that a try, and if you run into any trouble, open a ticket with tech support! 30K Updater
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Hi Rusty, Have you contacted Sena support to see if they can assist you? https://www.sena.com/en-us/support/ticket/
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https://www.sena.com/en-us/support/30k/#updates Specific app for updating the 30K unit.
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Hi Martin, this is Leo, with the Tier 2 team. There was an issue with some of the early 60S units when they were produced. Yours should be eligible for replacement by Sena. Have you contacted th...
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Hi, this is Leo, with the Tier 2 team. I was unable to find a ticket attached to your email address. Do you still need assistance with your product?
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Hi guys, Sorry to hear you've had trouble with the Harley Davidson branded version of the 50S. We can appreciate your frustration completely. Unfortunately, the firmware updates for that device a...
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Hi Bob, Sorry to hear you've had trouble with the Harley Davidson branded version of the 50S. We can appreciate your frustration completely. Unfortunately, the firmware updates for that device ar...
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The issue there is the updates are controlled by HD on those products, not Sena. We are fully behind all of our devices getting the firmware they need. The great news is, as of December, HD final...