Sena Marketing

1. Motorcycles
2. SMH10
3. GPS Pairing

The solution that Chris posted is for pairing the BMW NAV V, the SR10 and the SM10 to the SMH10 which is the correct steps to get everything paired together. Although, you didn't need to deselect "...

1. Community
2. General Discussion
3. Utter Rubbish - Zero Customer Services

We apologize on behalf of our Technical Support department as they have been extremely busy responding to all of our customer's request during this riding season.   The trouble that you were having...

1. Community
2. General Discussion
3. Virus found in Win64 version of Device Managager

We can assure you that the Sena Device Manager does not contain any virus' or Trojans. Please uninstall the Sena Device Manager, update the Windows Defender definitions, then re-download the latest...

1. Community
2. General Discussion
3. Poor Call quality, good music quality

Please perform a Factory Reset on your 20S. You can refer to the User's Guide on our website for the instructions on this process. Afterwards, power on your 20S and pair it back to your phone.

1. Community
2. General Discussion
3. Answer phone call while listening to FM

Pushing the Phone Button while hearing the ring tone inside your headset should answer the phone. If not then you can also tap the Jog Dial once to answer the phone call.

1. Community
2. General Discussion
3. Audio Multi-Tasking in Group Intercom or Multi-Way Intercom doesn't work

Using 3 20S headsets which are all using the v1.6.1 firmware, I am to have all 3 headsets talk to each other over the intercom while listening to music at the same time. Here is the set up that I t...

1. Community
2. General Discussion
3. Audio overlay sensitivity explanation

The Intercom Overlay Sensitivity Level determines the sensitivity of the microphone and how loud you need to be in order for the headset to recognize your voice and cause the music to drop in the b...

1. Community
2. Feature Requests and Suggestions
3. The ability to stream 10c/prism video footage to Twitch/Youtube Live/Facebook Live via phone app.

We will consider the possibility of providing that kind of functionality in the future.

1. Community
2. Feature Requests and Suggestions
3. Add Universal Garage Door/Security Gate Opener to 20S

Thank you for this feature request. We will pass it onto our developers and consider the possibility of providing that kind of functionality to our headsets.

1. Community
2. Feature Requests and Suggestions
3. Audio multi tasking for SENA 10U

Unfortunately it is not possible to add that kind of functionality to the 10U due to the way the hardware is designed. This feature is only available on the 20S because of the dual core architectur...