iPhone connection issues
When connecting my Sena 20S to my iPhone, It appears to work sporadically. I get a double beep in my headset indicating it's connect. The first issue, It appears connected, but sometimes looking at the phone bluetooth setting, nothing is actually connected to the phone. Key word here sometimes.
Second issue, everything is connected, and out enjoying my day, and need to make a call. Headset states I must first unlock my phone to make a call. Wait, the whole reason for this was to avoid having to pull over to make a call. I might as well get earbuds and a mic...
Last season, I enjoyed this for several months with no issues, on my Android, is this just not capable of working with Apple products, or is the flavor of the phone matter... This is extremely frustrating, and I'm almost to a point of trashing the whole thing.
Keep in mind, there are times the system does work, no changes on my end, simply random on how this will act. But just because it works, when I start off does not mean it will work 30 minutes later. How do I fix this....
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Hi Lakecountryfire,
In order to help you out, would you mind giving us the following information?
Sena firmware version
iPhone model and OS versionI've tested your one phone issue with the following:
Sena 20S firmware 1.7.7
iPhone 6S 128GB, OS version 11.2.5
The speed dial function (I set a speed dial number up via Sena App) doesn't need me to unlock my phone while it's locked. I do notice that the phone screen turns on for you to select iPhone or Sena output so the screen buttons might be bumped if you have anything in your pocket that can activate the touchscreen.Not sure about the other issues...but maybe try that pinhole reset button and do a factory reset via menu (hold Phone button for 12 seconds, hear the "Factory Reset" and then immediately tap the Jog button).
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Greetings Red Leader
SENA 20S has the latest firmware 1.7.7
iPhone 7S iOS 11.3.1
so last year I used my Sena without issues with Android and google, simply tap the button on the back and state call wife. And life was good. I didn’t have to remember who was on memory 1-3 plus I had access to unlimited contacts. This year no dice iPhone does not seem to work “consistently” with my beloved Sena. And no there’s nothing in my pocket to trigger the phone. I can have the phone laying face up in the saddlebag and the same issue occurs.
I will attempt a factory reset tonight and try this tomorrow.
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One of the things I noticed with the iPhone is when you update the software with either the phone or the Sena is to delete the previous pairing that the phone has with the Sena and then re-pair with the phone. It creates a new pairing which seems to incorporate any changes the firmware/software updates have created.
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Yeah, I did remove the original pair, and re-paired. Still no working. I’m truly at Witt’s end on this thing...
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I'm having the exact same issue with the iphone 10
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After any factory reset (through the menu) and any firmware changes, be sure to tap the reset button located above the info sticker (model, serial #) to the left of the screw, with a paperclip.
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