Sena Marketing

1. Community
2. Tips & Troubleshooting
3. Annoying delayed/double Sidetone on 10S

Please make sure that the firmware is up to date by using the Sena Device Manager. If it's not using the latest firmware, then update the headset. After updating the firmware, perform a Factory Res...

1. Community
2. Tips & Troubleshooting
3. Sena 10c won't update or record

Please submit a Help Desk ticket to our Technical Support department. You can see the various ways to contact them on the home page here https://support.sena.com/hc/en-us.

1. Motorcycles
2. ...
3. Draft - Firmware Update
4. Downloading and Installing the Sena Device Manager.

This FAQ has been updated as the process for downloading the Sena Device Manager has been simplified.

1. Community
2. Feature Requests and Suggestions
3. 10C - Bit rate and video format limitations

@SM26 The 10C originally allowed video files to be recorded using the .MP4 file format but it ended up causing video / audio syncing issues on the 10C. So we updated the firmware on the 10C to swit...

1. Community
2. Feature Requests and Suggestions
3. Full face noise cancelling helmet cancelled?

Can you please provide a link to the page where you see only the Cavalry and do not see the Sena INC Helmet? Thank you.

1. Community
2. Feature Requests and Suggestions
3. thoughts about the new 10U

@Scott Elam and @r.begley Thank you for these feature requests. We will consider the possibility of adding those features into the 10U in the future.

1. Community
2. General Discussion
3. Sena 20S cannot update Firmware higher than 1.6.2

@Diabolik65 My apologies. Here is what you can do to fix the problem that you are having. 1. Perform a Factory Reset on your 20S. 2. Power on your 20S and pair it to any Bluetooth device it was pai...

1. Community
2. Feature Requests and Suggestions
3. Upcoming Noise Control Helmet

Unfortunately we don't have any new information about the INC Helmet as it is still being developed for its release in 2017.

1. Community
2. Feature Requests and Suggestions
3. Prism - disable display

Thank you for this feature request for the Prism. We will consider the possibility of adding this feature in the future.

1. Community
2. Tips & Troubleshooting
3. Sena 10s intercom connection failed

Please perform a Factory Reset on your 10S and re-pair back to the device you had it paired to before. Secondly, enter the Configuration Menu and disable the VOX Intercom setting to prevent the int...